error 1002

[Andrea Maria Moronato]

Hi all,

I'm trying to install Acrobat DC using Acrobat_DC_Set-Up downloaded.

The installation stops 'couse the impossibility to update Creative Cloud desktop (error 1002)

No usefull suggestions from the support center, nobody to contact.

Anybody can halp me?

Thx in advance

[MeenakshiNegi]

Hi Andrea,

Thank you for reaching out, and sorry about the trouble.

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-update-failure.html. 

You may also try installing the application from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

Let us know how it goes.

Thanks,

Meenakshi