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error 1002

New Here ,
Aug 12, 2022 Aug 12, 2022

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Hi all,

I'm trying to install Acrobat DC using Acrobat_DC_Set-Up downloaded.

The installation stops 'couse the impossibility to update Creative Cloud desktop (error 1002)

No usefull suggestions from the support center, nobody to contact.

Anybody can halp me?

Thx in advance

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Adobe Employee ,
Aug 14, 2022 Aug 14, 2022

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Hi Andrea,

 

Thank you for reaching out, and sorry about the trouble.

 

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-update-failure.html

 

You may also try installing the application from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

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