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Error Message: Unfortunately, we were not able to save your edits.

New Here ,
Jan 31, 2023 Jan 31, 2023

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I am trying to send an encrytped template form for completion and signature but am getting an error message saying "Unfortunately, we were not able to save your edits." I have tried everything including deleting and redoing the entire template, but nothing has worked. Please help. Thanks!

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi @CoscoPlaya,

 

Hope you are doing well. Sorry for your experience with Acrobat Online Services.

 

Do you experience issues only with encrypted files or with all files in general? If with encrypted files, we would request you to share a sample file with us to test at our end. 

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Feb 03, 2023 Feb 03, 2023

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Hi Souvik,

 

I have experienced this issue with encrypted files only. 

 

I have attached a sample file here. Please let me know what you find. Thanks again!

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New Here ,
Aug 21, 2023 Aug 21, 2023

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is there an update on this?

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Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

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Hi @Vincent31801775c2xe,

 

Sorry for the delay.

 

We suggest using the desktop version of the application for such files, as encrypted files have limitations with how they behave on separate platforms.

 

We tried creating a similar file without encryption, and it worked fine.

 

-Souvik

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New Here ,
Aug 25, 2023 Aug 25, 2023

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where do you download the desktop app. I dont see it on the site. Are you able to drop a link?

 

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Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

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Hi @Vincent31801775c2xe,

 

You can download the application from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Note: Acrobat Pro DC app requires subscription to Acrobat Pro.

 

-Souvik

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