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Error message: We've encountered a critical error. Please try again later.

New Here ,
Sep 22, 2017 Sep 22, 2017

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PDF Converter:  When I sign in I get the following error message:  We've encountered a critical error.  Please try again later.  Unable to fetch base_uris from files tier.

I signed in multiple times yesterday and today.  Also tried IE and Chrome to see if it was a browser issue.  I have a stack of files I need to convert.

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Adobe Employee ,
Sep 22, 2017 Sep 22, 2017

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Hi Terryg,

I apologize for the inconvenience caused. Please try the troubleshooting steps from the following link: When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Un... Link: https://forums.adobe.com/thread/2377201

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

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New Here ,
Sep 25, 2017 Sep 25, 2017

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Hi AnandSri

what firewall/security setting do I have to change to be able to access?

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Adobe Employee ,
Sep 27, 2017 Sep 27, 2017

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Hi Lucab,

I have sent you a private message, please check the inbox for the same.

Regards,

Anand Sri.

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New Here ,
Dec 17, 2018 Dec 17, 2018

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Hello AnandSri

Please assist with the error from the image below. What was your fix

Adobe error.PNG

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Adobe Employee ,
Nov 13, 2017 Nov 13, 2017

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Hi Lucab,

Are you still facing the issue with the PDF converter? Keep us posted on the results.

Regards,

Anand Sri.

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New Here ,
Jan 04, 2019 Jan 04, 2019

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We had this problem today. Tried 3 different browsers. Multiple times across 10 minutes.

Our fix was to try again after 30 minutes.

It worked.

No changes made to anything.

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