Error message: We've encountered a critical error. Please try again later.

[terryg4393918]

PDF Converter:  When I sign in I get the following error message:  We've encountered a critical error.  Please try again later.  Unable to fetch base_uris from files tier.

I signed in multiple times yesterday and today.  Also tried IE and Chrome to see if it was a browser issue.  I have a stack of files I need to convert.

[AnandSri]

Hi Terryg,

I apologize for the inconvenience caused. Please try the troubleshooting steps from the following link: When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Un... Link: https://forums.adobe.com/thread/2377201

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

[lucab52142713]

Hi AnandSri

what firewall/security setting do I have to change to be able to access?

[AnandSri]

Hi Lucab,

I have sent you a private message, please check the inbox for the same.

Regards,

Anand Sri.

[alex_iglesia]

Hello AnandSri

Please assist with the error from the image below. What was your fix

[AnandSri]

Hi Lucab,

Are you still facing the issue with the PDF converter? Keep us posted on the results.

Regards,

Anand Sri.

[ncso-ben]

We had this problem today. Tried 3 different browsers. Multiple times across 10 minutes.

Our fix was to try again after 30 minutes.

It worked.

No changes made to anything.