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Error Message when converting from PDF to Word

New Here ,
Mar 28, 2018 Mar 28, 2018

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In the last week when I've tried to convert from PDF to Word on my desktop I get an error message "An error occurred while trying to access service".  My account is paid up, internet working fine, I've signed out and signed back in.  All to no avail.  Can't get any direct customer service.  Looking for help.

Screenshot 2018-03-28 13.38.23.png

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New Here , Mar 28, 2018 Mar 28, 2018

Just to update all, I was able to speak to technical support and the issue was I didn't have the latest Adobe reader.  Once that got installed, all is working fine.  Issue resolved!

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New Here ,
Mar 28, 2018 Mar 28, 2018

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Just to update all, I was able to speak to technical support and the issue was I didn't have the latest Adobe reader.  Once that got installed, all is working fine.  Issue resolved!

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New Here ,
Sep 20, 2018 Sep 20, 2018

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I am having the same problem Jamie and cannot get hold of customer service, despite spending a lot of time on hold. What is the latest version do you know? When I go "check for updates" it comes up with error message 1521. I use a Mac.

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