Error Message

[constructiont90401103]

I get this when trying to use the sign feature.

 

  You are not authorized to send documents for signature. Please contact your account administrator.

[AkanchhaS · Accepted solution]

Hi Constructiont,

Are you trying to use Fill & Sign feature via  Document Cloud web interface or working on desktop application Adobe Reader DC?

I assume, the error comes up when you are sending a specific document for signature, did you try signing another one? If you are at work, then there must be some restrictions over the network. You may try accessing the URL using different web browser, Adobe Document Cloud  and if that doesn't work then get in touch with your IT team to white-list the path.

Hope this works,

Thanks,

Akanchha 

[bronsondant]

I'm having the same issues at home on my chrome laptop. It was working a few weeks ago. Nothing on my network has changed.

[donw30320448]

I am working from my home office, and have not had this happen since I signed on with Adobe in 2016. There are no restrictions and I don't have an IT team. I pay for this every month and expect it to work when I need it, like today. Can you please check my accoount to see if anything has changed? Thank you.