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Rochelle02
Participating Frequently
October 27, 2014
Question

error occurred while accessing the service

  • October 27, 2014
  • 1 reply
  • 1556 views

can anyone help me

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    October 28, 2014

    Hi Rochelle02,

    Please let me know the exact workflow you are following when you get this error.

    A screenshot will be most helpful

    Are you trying to convert from within Reader or from Browser.

    If from Reader then make sure you are signed in within Reader

    Also try updating Reader to the latest v11.0.09 and check.

    Regards,

    Florence

    R
    Rochelle02Author
    Participating Frequently
    October 28, 2014

    Florence

    How do you screen shot

    All I am trying to do is convert pdf to word and it keeps coming up “an error occurred while trying to access the service”

    Rochelle

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    October 28, 2014

    Hi Rochelle02,

    Are you trying to access the service from within Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates (the error you describe can occur with other versions of Reader). If you're accessing it from a website, clear the browser cache and try logging in again. Also, make sure that you're using a supported web browser (System requirements | Acrobat.com).

    Please let us know how it goes.


    Best,

    Sara

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