error occurs when I want to convert a file from PDS to Word

Report · Jul 31, 2017

Whenever I try to convert a file from PDF Word an error message comes up. I have tried over and over again to find an email address or phone number to conact Adobe for help and Cannot get one. can anyone help?

Report · Aug 01, 2017

Hi Carmelol,

As per the issue description mentioned above, you are receiving an error when trying to convert a pdf file to word, is that correct?

Could you let us know the complete error message you are getting when trying to export pdf?

Are you trying to export pdf in Acrobat Reader desktop application or in a web browser?

Which operating system is installed on the machine-Mac/Windows?

You may refer to the following links discussing the issue similar to yours:

Adobe Export PDF-Error

Error occurred while trying to Adobe Export/PDF online...

Conversion failure

Awaiting your response.

Shivam

Report · Aug 03, 2017

I also haven't been able to convert a pdf document to Word for a few months now. Either fix it or give me my money back.

Ronald Johnson

[email id and phone no. removed by moderator]

Report · Aug 04, 2017

Hi Ronald,

Try troubleshooting steps given below:

1- If using Reader to use export pdf services, update to the latest version of Reader. Launch Reader>Help>Check for Updates.

2- Sign-out and sign back in and see if that works.

3- If using a web browser to access export pdf, try exporting pdf using a different web browser@ this link: https://cloud.acrobat.com/exportpdf

Could you let us know the complete error message you are getting when trying to export pdf?

Which operating system you have on the machine- Mac/Windows?

Thanks,

Shivam

Report · Aug 04, 2017

It just says “Currently Unavailable.”

Report · Aug 07, 2017

Hi Ronald,

Try the steps suggested in the following link:

Unable to use Acrobat due to "No Internet Connectivity"

If that doesn't work, please follow the steps given at step#4 and send us the browser traces.

Steps given in the link need Firefox which you can download using this link: Download Firefox — Free Web Browser — Mozilla

I have sent you a private message on how you can send .har file to us.

Thanks,

Shivam