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error occurs when trying to sign in after changing email address

New Here ,
May 01, 2018 May 01, 2018

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I have changed my email address, which has been verified by email. However when I try to access the apps (Send for Sign), it is coming up with an error message and I cannot access the app.

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correct answers 1 Correct answer

Adobe Employee , Jul 23, 2018 Jul 23, 2018

Hi Tessak,

We apologize for the delay in response.

If you are still experiencing the same problem and looking for the resolution then you may check the following-

1- The email address you have changed to, are you able to Sign In using that email on Adobe.com Adobe: Creative, marketing and document management solutions

2- Logout from the application correctly and log In using the updated email.

3- Go to the Document Cloud website https://cloud.acrobat.com/sendforsignature > Sign In >and try "Send for

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Adobe Employee ,
Jul 23, 2018 Jul 23, 2018

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Hi Tessak,

We apologize for the delay in response.

If you are still experiencing the same problem and looking for the resolution then you may check the following-

1- The email address you have changed to, are you able to Sign In using that email on Adobe.com Adobe: Creative, marketing and document management solutions

2- Logout from the application correctly and log In using the updated email.

3- Go to the Document Cloud website https://cloud.acrobat.com/sendforsignature > Sign In >and try "Send for Signature"

Let us know if anything helps!

Regards,

Akanchha

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