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Error - 'Please connect to the internet and retry'. When I am already connected!

New Here ,
Jun 18, 2017 Jun 18, 2017

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Just subscribed, trying to export pdf to/as Word doc. Can somebody help? Firewall settings eliminated as cause, fyi (I checked). Thanks.

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Adobe Employee ,
Jun 18, 2017 Jun 18, 2017

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Hi Timjnewuser,

How are you trying to access the service and where exactly you are getting this message?

If you are trying through the Adobe Reader DC desktop application, then please check online via https://cloud.acrobat.com/exportpdf

Or try to use this link once https://cloud.acrobat.com/test77  to sign in to the account and see if that works.

Regards,

Akanchha

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New Here ,
Feb 06, 2018 Feb 06, 2018

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