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Everytime I try to convert PDF to Words it ask me to pay again

elizabethn63138988
New Here ,
Apr 03, 2015 Apr 03, 2015

Hi, I have paid for ExportPDF and when I try to convert a PDF to Words it keep asking to pay again. Could you assist me with this?

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Sara_Forsberg
Apr 03, 2015 Apr 03, 2015
LATEST

Hi elizabethn63138988,

Have you signed up just recently? Are you logging in from Reader or the web interface? For starters, please clear your browser cache and then log in directly to https://cloud.acrobat.com.

Please let us know how it goes.


Best,
Sara

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