Export PDF keeps sending me to purchase pages instead of converting the files

[thomasr24808731]

Signed into Adobe, own the appropriate license and have paid and are current.  Export PDF keeps sending me to purchase pages instead of converting the files

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[thomasr24808731]

thank you