Export pdf not working

[lornajoanf3563987]

I purchased Adobe Export pdf but when I click to export to a word document from Acrobat Reader it just takes me to an online page wanting me to buy the plan to allow me to do so.  I have signed in and in My Account I can see that the Export PDF plan is valid.  How can I then export a pdf file to a word one?

[AkanchhaS · Accepted solution]

Hi Lornajoanf,

We have checked your account and found an active subscription of Adobe Export PDF.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

I assume you are working on Adobe Acrobat DC? However, you should download Adobe Acrobat Reader DC and signed in using the correct email address.

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha