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Export PDF opens a page with a proposal to purchase a license.

New Here ,
Sep 04, 2018 Sep 04, 2018

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I got a license for "Export PDF files", when I click in the "Tools" section, a page with a proposal to purchase a license opens. How to make sure that the files are exported?

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correct answers 1 Correct answer

Community Expert , Sep 04, 2018 Sep 04, 2018

Make sure you're logged in to the same account under which you purchased your subscription.

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Community Expert ,
Sep 04, 2018 Sep 04, 2018

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Make sure you're logged in to the same account under which you purchased your subscription.

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Hi иванс,

If you are still experiencing the issue, please try the troubleshooting steps mentioned here  Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Hope that helps.

Let us know if you still experience any issue.

Regards,

Meenakshi

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