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Export PDF problem

New Here ,
Feb 13, 2018 Feb 13, 2018

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I purchased an annual subscription for Export PDF to support my Acrobat Reader in Apr 2017.  It has worked fine until today when I attempted to use it.  When I go to Export PDF it just presents a blank page not the expected options.  Grateful for a fix to this problem

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correct answers 1 Correct answer

Adobe Employee , Feb 13, 2018 Feb 13, 2018

Hello brucew84613746

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF subscription, Is that correct?

The record shows that the Adobe ExportPDF subscription is canceled and inactive and you have subscribed to Acrobat Pro DC subscription.

You can use the Document Cloud services through Acrobat Pro DC. You can also access the services through http://cloud.acrobat.com/

Sign in with your current Adobe ID and password on http://cloud.acrobat.com/

...

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Adobe Employee ,
Feb 13, 2018 Feb 13, 2018

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Hello brucew84613746

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF subscription, Is that correct?

The record shows that the Adobe ExportPDF subscription is canceled and inactive and you have subscribed to Acrobat Pro DC subscription.

You can use the Document Cloud services through Acrobat Pro DC. You can also access the services through http://cloud.acrobat.com/

Sign in with your current Adobe ID and password on http://cloud.acrobat.com/  and can use the services. In Acrobat Pro DC, make sure you are logged in with your current Adobe ID and password.

To download Acrobat Pro DC, use the URL Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

If you are trying to use the services with the free desktop version of Adobe Reader now, you may get error messages.

Please use Acrobat Pro DC or the online URL http://cloud.acrobat.com/ on a different browser like Chrome or Firefox or Safari.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes.

Regards,

Anand Sri.

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