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Falha na conversão de arquivos de pdf para word

New Here ,
Apr 20, 2018 Apr 20, 2018

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Preciso converter 975 arquivos de pdf para word, coloquei todos para converter de uma vez e depois de um tempo começou a dar erro.

Agora eu não consigo mais converter nenhum arquivo, foram convertidos 362 arquivos e eu não consigo baixar todos arquivos de uma vez no site, pois também da erro.

Não consigo converter nada:

Não consigo baixar:

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Adobe Employee ,
Apr 27, 2018 Apr 27, 2018

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Hi SaulloB,

Sorry for the delay in response to your query.

The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their services (Exporting, Creating and Combining) which was resulting an error "Conversion Failure".

This issue has now been rectified and the services are up and running fine. We request you to check back whether it has resolved at your end or not.

If you are experiencing this problem using Adobe Reader desktop application, then you may turn the security software (if any) off for a while and check back.

"Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done."

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

Regards,

Akanchha

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New Here ,
Apr 30, 2018 Apr 30, 2018

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estou com o mesmo problema??

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Adobe Employee ,
May 21, 2018 May 21, 2018

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Hello,

Have you tried all the suggestion provided above?

-Tariq

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New Here ,
Jul 30, 2018 Jul 30, 2018

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Estou com o mesmo problema mesmo aplicando as sugestões.

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New Here ,
Jul 31, 2018 Jul 31, 2018

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Estou com o mesmo problema também

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New Here ,
Sep 25, 2018 Sep 25, 2018

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Estou com o mesmo problema.

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Adobe Employee ,
Sep 26, 2018 Sep 26, 2018

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Hi Ana,

Would you please refer to the similar discussion and try the helpful answers suggested here- Re: Conversion Failure

If it still doesn't work,then could you please share the screenshot of the entire page where you get the conversion failure message?

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Regards,

Akanchha

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New Here ,
Oct 16, 2018 Oct 16, 2018

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Estou com o mesmo problema, já desinstalei e instalei o Adobe Acrobat Reader e não resolveu, isso ocorre com alguns arquivos.

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