Files from Word to PDF are edited and wrong

[marcof39454039]

Hi, I downloaded Adobe PDF Pack to convert files from Word to PDF but the files are modified and so can not be used. I'm not satisfied with the service. is there a way to cancel the subscription and request a refund?

[AkanchhaS · Accepted solution]

Hi Marcof,

Sorry to hear about your experience.

Looking at the information shared above, it seems that you have been experiencing this problem with only a specific pdf conversion? Have you checked with a different file?

Try the conversion using desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions and see if that makes a difference?

The quality of converted document depends on the quality of the PDF file you start with. For detailed information on this, you can read the related article here- Text is garbled in a converted file | Adobe Export PDF

Also, you can cancel the subscription from your Adobe account itself, for that you can refer Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services  and follow the instruction given there.

Regards,

Akanchha