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Files from Word to PDF are edited and wrong

New Here ,
Sep 21, 2018 Sep 21, 2018

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Hi, I downloaded Adobe PDF Pack to convert files from Word to PDF but the files are modified and so can not be used. I'm not satisfied with the service. is there a way to cancel the subscription and request a refund?

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correct answers 1 Correct answer

Adobe Employee , Sep 27, 2018 Sep 27, 2018

Hi Marcof,

Sorry to hear about your experience.

Looking at the information shared above, it seems that you have been experiencing this problem with only a specific pdf conversion? Have you checked with a different file?

Try the conversion using desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions and see if that makes a difference?

The quality of converted document depends on the quality of the PDF file you start with. For detailed information on this, you can read th

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Adobe Employee ,
Sep 27, 2018 Sep 27, 2018

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Hi Marcof,

Sorry to hear about your experience.

Looking at the information shared above, it seems that you have been experiencing this problem with only a specific pdf conversion? Have you checked with a different file?

Try the conversion using desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions and see if that makes a difference?

The quality of converted document depends on the quality of the PDF file you start with. For detailed information on this, you can read the related article here- Text is garbled in a converted file | Adobe Export PDF

Also, you can cancel the subscription from your Adobe account itself, for that you can refer Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services  and follow the instruction given there.

Regards,

Akanchha

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