Fill and Sign not working for Adobe Export PDF

[carolg91846527]

Please advise how to fix this. When I pull open my PDF, click tools, then fill and sign the signature box that normally holds my signatures is completely gray.

Please advise how to fix this!

Thanks!

[AkanchhaS · Accepted solution]

Hey Carolg,

Since you are a subscriber of Adobe Export PDF, I assume you are working online and accessing the Fill & Sign service online via web browser?

• If yes, then you may check with a different web browser first or delete cache or cookies of current one. Login to Adobe Document Cloud and use Fill & Sign feature again.
• Check with a different PDF file than the one you are working currently.
• Or if its through free desktop application Adobe Reader DC, then first reboot the Reader and Sign Out from the application and Sign In back.
• Also, you may check whether your application has the latest patch installed or not. Open Reader>Help>Check for update or DC Release Notes — Release Notes for Acrobat DC Products

Let us know if this doesn't fix the issue.

Regards,

Akanchha