I keep getting this error when trying to convert a pdf in a word file. I am logged in, I have tried to convert the file two different ways. Emailed as a pdf and scanned as a pdf. I have had this subscription for the better of 2 years, it worked fine in the beginning and hasn't worked properly for the past 8 or 9 months. I have gone on the community forums and read a lot of the same problem, but none of the solutions seem to work for me. I am very disappointed in this service and would not recommend it to anyone else.
I tried to follow directions to turn off OCR Settings, but there is not a choice to turn them off only to change the language.
Any help would be appreciated.
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