• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Free trial expired when I have a paid subscription

New Here ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

I downloaded a free trial of Adobe Premier Elements 21 and purchased it before the 30 day free trial period over the weekend.  I now receive a  "free trial has expired" every time I open Adobe DC even though I have a paid subscription.  For the past few mornings I have just xed out of the message, but this morning I tried to convert an Excel sheet to Adobe and received the message and cannot go further without subscribing.  My Adobe DC is under a different user name (email) than  Adobe Elements.   Can anyone tell me what the problem is with my account? Thanks!

TOPICS
Manage files

Views

54

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

LATEST

You MUST be logged in to Acrobat using the Adobe ID that you used to pay for the subscription. This is the ONLY way it knows you have paid. You may have to log out and change user to use the other app. It often not a good plan to buy with different Adobe IDs if you can avoid it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources