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frozen Adobe.

New Here ,
Nov 20, 2018 Nov 20, 2018

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My Adobe reader is frozen and i cannot do anything with it. cannot see anything cannot close it cannot use it in any way. i cannot even delete it as it is being used to reinstall it. What can i do to fix it?

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Adobe Employee , Nov 22, 2018 Nov 22, 2018

Hi LizHill,

Sorry to hear about the poor experience with Adobe Reader.

You may try the following steps to fix the application-

  1. Since the application is frozen and not even letting you uninstall it, then we recommend you to use the cleaner tool to uninstall the application and its old traces- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs . Reinstall it again through- Adobe - Adobe Acrobat Reader DC Distribution
  2. If this doesn't work then, create a "Hidden Administrator" account and try i
...

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Adobe Employee ,
Nov 22, 2018 Nov 22, 2018

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Hi LizHill,

Sorry to hear about the poor experience with Adobe Reader.

You may try the following steps to fix the application-

  1. Since the application is frozen and not even letting you uninstall it, then we recommend you to use the cleaner tool to uninstall the application and its old traces- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs . Reinstall it again through- Adobe - Adobe Acrobat Reader DC Distribution
  2. If this doesn't work then, create a "Hidden Administrator" account and try installing the application in that- https://support.microsoft.com/en-in/help/555910/how-to-enable-the-built-in-administrator-account-in-...  (similar steps)
  3. Troubleshoot errors, freezes | Adobe Reader | Windows

Let us know if this doesn't help.

Regards,

Akanchha

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New Here ,
Nov 22, 2018 Nov 22, 2018

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Thank you for getting back with an answer. I ended up shutting down my computer and from there i was able to delete and reinstall Adobe which i still had on my computer. I'ts working well now.

Thank you.

Liz Hill

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