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get message: •Make sure the web address https://cloud.acrobat.com is correct. Can't convert documents for 2 days now. What's going on?

New Here ,
Jul 12, 2017 Jul 12, 2017

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correct answers 1 Correct answer

New Here , Jul 12, 2017 Jul 12, 2017

Hi Toni,

We are not supporting IE 10 so if you are using IE 10 please either upgrade it to IE 11 or use other browsers such as Chrome or Firefox.

thank you.

Hisami

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Adobe Employee ,
Jul 12, 2017 Jul 12, 2017

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Hi Toni,

Please clear the cache and cookies of your browser then log into https://cloud.acrobat.com and if that does not work please use another browser.

If you have Adobe Reader DC on your system please try to login within Reader DC.

Please let me know if you still have the same issue.

Thank you.

Hisami

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New Here ,
Jul 12, 2017 Jul 12, 2017

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Hi Toni,

We are not supporting IE 10 so if you are using IE 10 please either upgrade it to IE 11 or use other browsers such as Chrome or Firefox.

thank you.

Hisami

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