Get pricing page when try to export PDF.

[christinew38335323]

I have an Adobe Export PDF account I paid for but every time I attempt to convert a PDF to a Word Doc it takes me directly to a pricing page.

[AnandSri · Accepted solution]

Hello Christinew,

Sorry for the delayed response and inconvenience caused. As per the description above, you are getting a resubscribe page when trying to convert a PDF to Word, is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, Try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader DC using your current Adobe ID and password and then check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after installing the updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.