Getting message server can not be contacted, try again later for over 3 months

[Guest]

I am trying to convert a PDF to Excel.

I have logged into my account and have ensured that the plan has been paid for.

[Adorobat]

Hi akshayk89334254,

Could you please let me know if you are using Acrobat Reader's Export PDF option or this link: https://cloud.acrobat.com/exportpdf 

If using Reader's Export PDF option, logout from the application, close Reader, relaunch Reader, login into your Adobe account and try to export pdf.

If using https://cloud.acrobat.com/exportpdf , try to clear browser's cache, try with another Web Browser like Google Chrome/Internet Explorer/ Mozilla Firefox and see if that works.

Let me know if above given steps worked.

Thank You,

Shivam

[Guest]

Dear Shivam,

Thank you for your suggestions. Unfortunately, neither of the links you sent actually help me because in both cases I get a "Currently Unavailable" message. Here is a screen grab below. I see the same message for both links.

[Adorobat]

Hi akshayk89334254,

Thank you for trying the steps.

Could you send me the email id on which the subscription has been made? I have sent you a private message, please check your inbox.

[kimw55678579]

I am receiving the same error repeatedly. Please contact me ASAP, Adorobat.

[Adorobat]

Hi kimw55678579,

Could you please help me with the email id on which you have the subscription, i have sent you a private message, please check the inbox.

Thank You,

Shivam