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Gibberish on conversion from PDF to Word

New Here ,
Oct 14, 2018 Oct 14, 2018

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I just signed on, paid my yearly fee, exported a file from PDF to Word and it came up gibberish. How do I contact someone to either fix this or cancel my subscription? Because I see nada.  How do I reach someone to help me with this?

Here are the first few lines:

d,Z/'d  '

EKd   &ZKD d,      hd,KZ

GiZaG  / IaZtG  >s£dY  zi  /\zu£tA,  /  IaZtG  AY  GAau§Ga  IGa£§ZY  ISGaG  wZ£t  GIGaLJtS§YO  tSAt  SADDGY£  §Y &aAotzadE AYE dAsYtdE ZDDZaaGE 'Zt §Y A E§iiGaGYt ZaEGa AYE ZYEGa E§iiGaGYt D§aDZw£tAYDG£· /Y tSAt tGuu§YO Zi  tSG  £tZaLJ,  >§£GY  ;ISZ  IA£  DAuuGE    YY  tSGYJ  E§EY't  OZ  tZ  dSa§£tA£  ZYt§u  Aitda  £SG'E  'GDZwG    wD§a·

/Y£tGAE, ZZt Zi DZa§Z£§tLJ, £SG £GYt <Za§Y tZ dSa§£tA£ tZ Z'£GaIG AYE aGtZaY I§tS A aGDZat·

And this is what it's supposed to look like:

Capture.JPG

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correct answers 1 Correct answer

Adobe Employee , Oct 18, 2018 Oct 18, 2018

Hi Harts,

Sorry to hear about your experience with the service.

We have looked into your account and found that you have already managed to cancel the subscription.

Since you were using the Export pdf for the conversion, so the cancellation can be done through- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Adobe Export PDF can create high-quality conversions, but the quality of converted document depends on the quality of the PDF file you start with.

It might

...

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Adobe Employee ,
Oct 18, 2018 Oct 18, 2018

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Hi Harts,

Sorry to hear about your experience with the service.

We have looked into your account and found that you have already managed to cancel the subscription.

Since you were using the Export pdf for the conversion, so the cancellation can be done through- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Adobe Export PDF can create high-quality conversions, but the quality of converted document depends on the quality of the PDF file you start with.

It might or might not be a document specific issue, for more information you may read the article here- Text is garbled in a converted file | Adobe Export PDF

Thanks,

Akanchha

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