Goedemorgen,als ik exporteren naar Word aanklik, wordt ik doorverbonden naar de website waar ik een abonnement moet aankopen, maar ik heb een abonnement lopen bij Adobe

[ingridc38212154]

als ik exporteren naar Word aanklik, wordt ik doorverbonden naar de website waar ik een abonnement moet aankopen, maar ik heb een abonnement lopen bij Adobe

[AkanchhaS · Accepted solution]

Hi Ingridc,

We have checked your account and found an active subscription of Adobe Export PDF.

I assume you are working on Adobe Acrobat DC? However, you should download Adobe Acrobat Reader DC and signed in using the correct email address. If you have used the trial version of Acrobat DC ever, then that might be directing you to buy the subscription.

To avoid the further confusion, you may uninstall the Acrobat DC using the cleaner tool first - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha