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Got charged for Adobe automatically

New Here ,
Jun 18, 2022 Jun 18, 2022

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Hello

My credit card has been charged  ADOBE SYSTEMS, INC. 800-833-6687. I request for REFUND and CANCELLATION because this keeps happening for months now even though I dont have any account anymore. How is it possible to charge me when I closed all my accounts because I was not able to find any charges or plans?!!

 

Transaction description
ADOBE SYSTEMS, INC.

Posting date
19/06/2022

Transaction date
15/06/2022

Reference number
STA -178155574-28363 OR 178155574

Amount
$10.21

 

NOTE: it keeps getting higher from month to month. I contacted support earlier and they were not able to solve this for me and I keep getting these charges!

 

Will you refund me or at least stop these charges!!!

TOPICS
Adobe PDF pack , Export PDF

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LEGEND ,
Jun 19, 2022 Jun 19, 2022

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We're just customers, not the complaints department. You have to contact support again. But if you havent got an Adobe plan, someone has stolen your card details, and you need to stop the card.

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Adobe Employee ,
Jun 19, 2022 Jun 19, 2022

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LATEST

Hi Azra,

 

Thank you for reaching out, and sorry about the trouble.

 

We have checked your account with the email address used to sign in here on the community page.

There is no subscription listed on the account.

 

I would suggest you get in touch with our billing team to get this checked.

You may contact them via the number provided on the following help page: https://helpx.adobe.com/contact/phone.html.

 

Thanks,

Meenakshi

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