Help! I paid for subscription, went to convert to word and its not responding!

[cushwins15]

I verified the subscription,

closed and reloaded pdf, and still its asking for a signup

[Sara_Forsberg · Accepted solution]

Hi cushwins,

Are you still unable to log in to your subscription? Please clear the browser cache, and then log in directly to https://cloud.acrobat.com using your Adobe ID and password.

Please let us know how it goes.

Best,

Sara

[cushwins15]

Thank you so much, I was used to using the sidebar, and now I know to go to the website..I appreciate you so much!!

Ms. Tiffany A. Hodge

[private information removed by moderator]

[Sara_Forsberg]

Hi Tiffany,

So glad that it's working. That particular issue rears its head in the Reader app, so the web interface is always a good option.

Best,

Sara

[Legusta26243197893j]

Yes, I've paid and signed up twice foer two different subsciptions, what you're asking is for a 3rd?