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Help! I paid for subscription, went to convert to word and its not responding!

New Here ,
Mar 20, 2015 Mar 20, 2015

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I verified the subscription,

closed and reloaded pdf, and still its asking for a signup

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correct answers 1 Correct answer

Mar 20, 2015 Mar 20, 2015

Hi cushwins,

Are you still unable to log in to your subscription? Please clear the browser cache, and then log in directly to https://cloud.acrobat.com using your Adobe ID and password.

Please let us know how it goes.


Best,

Sara

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Mar 20, 2015 Mar 20, 2015

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Hi cushwins,

Are you still unable to log in to your subscription? Please clear the browser cache, and then log in directly to https://cloud.acrobat.com using your Adobe ID and password.

Please let us know how it goes.


Best,

Sara

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New Here ,
Mar 20, 2015 Mar 20, 2015

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Thank you so much, I was used to using the sidebar, and now I know to go to the website..I appreciate you so much!!

Ms. Tiffany A. Hodge

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Mar 20, 2015 Mar 20, 2015

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Hi Tiffany,

So glad that it's working. That particular issue rears its head in the Reader app, so the web interface is always a good option.

Best,

Sara

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New Here ,
Sep 22, 2022 Sep 22, 2022

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Yes, I've paid and signed up twice foer two different subsciptions, what you're asking is for a 3rd?

 

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