***HELP!!*** Unable to open Acrobat at all.

[Casly304909254jaf]

Yesterday, when i was trying to print some documents, the print preview was blank. When I ignore it and proceed to print, the printing outcome is really blank. I tried to open those PDF files with Google Chrome, able to print and print preview is there. So, the issue was, there is no print preview in Acrobat. Then I tried to follow some online guides, the settings etc. and eventually I uninstalled and reinstalled again. And right now, the issue becomes, I cant open Acrobat at all. 

I urgently need it for work purpose, can anyone assist on this? Thank you so so so much in advanced. 

[AnandSri · Accepted solution]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3CKXtq1.

If Acrobat does not launch after rebooting, use the Acrobat Cleaner tool to remove any corrupt installation files. Then, restart your computer, reinstall Acrobat, and sign in with your email address to check if the issue is resolved.  

Additionally, ensure that your printer has the latest drivers and firmware installed.

Let us know how it goes.

Thanks,

Anand Sri.