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How can I cancel my subscription?

New Here ,
Oct 19, 2014 Oct 19, 2014

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cancel my subscription

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correct answers 1 Correct answer

Oct 20, 2014 Oct 20, 2014

Hi adobedropout,

I checked your account using the email address that you use here in the forums, but I don't see any order history. Did you purchase using a different email address, or order via the Reader Mobile app? If you did purchase via the Reader Mobile app, then those purchases are handled via the Apple App store, and need to be refunded through the App Store as well.

Best,

Sara

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Oct 20, 2014 Oct 20, 2014

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Hi adobedropout,

I checked your account using the email address that you use here in the forums, but I don't see any order history. Did you purchase using a different email address, or order via the Reader Mobile app? If you did purchase via the Reader Mobile app, then those purchases are handled via the Apple App store, and need to be refunded through the App Store as well.

Best,

Sara

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New Here ,
May 25, 2022 May 25, 2022

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i would like to cancel my seven day free trial  subscription

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Community Expert ,
May 29, 2022 May 29, 2022

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Adobe Employee ,
May 29, 2022 May 29, 2022

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Hi Robin,

 

Sorry for the delay in response.

 

We have checked your account with the email address you used to sign in here on the community page.

The Acrobat Pro DC subscription shows as canceled on your account.

 

Let us know if we can be of any help.

 

Thanks,

Meenakshi

 

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New Here ,
Nov 24, 2022 Nov 24, 2022

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Beware!!! I signed up for monthly payments to an annual subscription and Adobe tried to make me pay £100 cancellation fee after using the software for jsut one month. They do not make it clear AT ALL when you sign up that there will be a cancellation fee nor as to how much it would be. No other software subscription does this. It's absolutely absurd. The first person I spoke to about this had exactly the same experience with Adobe. Sort this out Adobe - you can't rope people into a year's worth of monthly payments with just a couple of clicks. It costs you absolutely nothing to cancel someone's subscription - it's a vertiable scam! 

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