How can I get my license resent

Report · Feb 14, 2015

I have a subscription but can not find the license to resend so it can be added to my new computer. How do I get it resent so I can load it?

Report · Mar 10, 2015

Hey jlm195650,

Let me clarify you that Acrobat subscription and license are two different things.

You have purchased an annual subscription for Acrobat XI and can install the software on your second machine by signing in at "adobe.com" with your Adobe ID credentials.

Check for the same and then let me know if you need further assistance.

Regards,

Anubha

Report · Mar 11, 2015

Hi jlm,

I've confirmed that you have an Acrobat annual subscription. As such, no serial number/license number is necessary. Simply launch Acrobat, and sign in with your Adobe ID and password to "activate" your software.

Best,

Sara