how do i access my service

[donaldp59846076]

I am really fed up right now with Adobe. I am a paid up customer and cannot find anywhere on the page, when I have properly signed in, where to go to access the service to convert a simple word document to pdf. All i get is ads for products but am unable to get access to the service I have paid for. Adobe is the worst. When I go to the forum to get instructions on how access, I get a 404 error message. What is wrong with you people.

[donaldp59846076]

After more than two hours I finally found an obscure reference sending me to a cloud site and was able to see where I can access my convert to pdf service. Suggest you place something on adobe.com home page directing people to the proper site. I don’t use the service all that often but when I do I don’t expect to spend more than two hours trying to figure where you have placed things. Might be obvious to you but not to an infrequent but paid up user.

[AkanchhaS · Accepted solution]

Hi Donaldp,

Sorry for the delay in response.

Thanks for sharing your findings, we appreciate that. As you have managed to find the resolution for your problem, but still mentioning the steps how to get access to the services if in case anyone else would be looking for it.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Hope this helps!

Regards,

Akanchha

[AkanchhaS]

Hi All,

We are looking for an update on this issue form you. Please share the screenshot of the page which is directing you to "Buy Now" screen also the detailed information (Name , Exact version) of Operating System, Acrobat Reader or Web Browser you are working on?

This would help us to rectify the issue and get the route cause of the problem.

And, if you have managed to find the resolution for the problem, then you may please help us with your finding?

Thanks,

Akanchha