How do I cancel a recent subscription?

[DVaughn706]

I recently signed up for Acrobat (1 year 10/9/2014).  When I contacted your organization regarding a problem I was having--converting PDF images to DOC, you were  unable to help me with my problem.   The person I talked to finally transferred me to his supervisor and he was unable to help me as well.   I want to cancel the subscription.  I was unable to follow the instructions you gave for canceling.  Please help.  Dolores Vaughn.

[Sara_Forsberg · Accepted solution]

Hi Dolores,

I would love to help you with that, but I see that your orders are still pending, so I'm not able to take action on them. Please Contact Customer Care--A quick chat session should be all that's necessary to get your subscriptions canceled (I see that you placed two orders for an Acrobat subscription on 10/9).

Best,

Sara

[DVaughn706]

contacting customer care is more difficult than you would think. Hopefully someone will call me back as I called your 800 number. Dolores