this has already been applied after a lengthy conversation over the phone with a supervisor. I am appalled with the customer service i recieved today, it took 6 hours to recieve a reply from a simple message. Here is a little bit of feedback - Your websites are difficult to navigate around and should be simplified, if not provid customers with (correct) instructions on how to do whatever someone may want to do. If you provide a service online to cancel a subscription, put it in a place that is easily accessable, i spent hours on end trying to find where i can cancel my subscripton - if the service simply is not provided for the customer to do so their self (which it appears to be) do not state that this action can be completed online by the customer.
Date: Wed, 9 Oct 2013 10:08:29 -0700
From: forums_noreply@adobe.com
To: zenab_khatun@hotmail.co.uk
Subject: how do i cancel my subscription
Re: how do i cancel my subscription
created by H.Spector in Files.Acrobat.com - View the full discussion
Hi,
I regret that our service did not meet your business needs at this time.
I will start processing your request.
Thank you.
Hisami
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5748043#5748043
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Files.Acrobat.com at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.
3
Replies
AdChoices