How do I convert a PDF file to a Word document?

[pthes02]

I've just purchased Adobe ExportPDF, but when I open up the PDF and click on convert it takes me back to the route for purchasing it again. Do I have to wait a certain amount of time before I can use Adobe ExportPDF or is there some sign in process that I've missed?

[Guest]

I am having the same problem and do not know where to get help!  In the meantime, Adobe has our money!!

[pwillener]

Did you sign-in with your Adobe ID?

You can Contact Customer Care by chat or phone.

[topic moved to Acrobat.com Services forum]

[Guest]

When I sign in to the Adobe Reader XI (which is the only option that I have to open a pdf document, I will sign in to the Adobe ID sign-in page. After I do this, the "Convert To" box goes "gray" and I am unable to convert the document I have selected.  It was working great for the first week that I used it, but now it doesn't give me the converting option.  I am very frustrated as I have done nothing to change anything, and I was thinking this was so great...now I am just pulling out my hair and do not have tho option of calling anyone since no phone numbers are listed. I am VERY busy and do not have time to sit and wait over a half an hour to "chat".  All I want to do is simply to convert pdfs to Word, and Ihave paid for this and am not getting any help.

[Guest]

I just read the tutorial and did exactly what it was telling me to do, and I still can't get it done. Once I have selected the file, I get a box that pops up that says "Subscribe now to convert unlimited number of files to PDFs. Subscribe Now.  I already have done this! I am a subscriber!  Arrrrhhhgggg!

[justinec25810629]

Me too.  I have a query in action too.  Very annoying, and I spent 4 hours on-line and on the phone today, but to no avail.  So I cancelled my subscription.  Very unimpressed!

[Guest]

Justine....do you have a phone number that I can call and cancel my subscription too? I would greatly appreciate it.

[Guest]

I am also going to report them to the Better Buisness Bureau.

[Sara_Forsberg]

Hi Kkerkel,

I can understand your frustration. I've just checked your account, and there are no Acrobat.com subscriptions tied to the email address that you use here in the forums. That typically indicates that you either signed up using a different email address, or that you purchased your subscription from your mobile device via the Reader mobile app. In the latter case, those subscriptions are handled by the app stores (Apple App Store, Google Play), and Adobe doesn't have record of them.

If you think you may have signed up using a different email address, please try logging in with that one and let us know how it goes.

Best,

Sara

[Guest]

I did use a different email, but still had problems.  I cancelled my account as I kept getting the run-around from everyone and to me if you don't have accessible and good customer service, it doesn't matter how great the product is, BTW, the product was awesome. If something changes please let me know and I will reconsider ordering it again.

Thank you Sara.

Kathie

[Sara_Forsberg]

Hi Kathie,

Thank you for your feedback. I am sorry that canceling was not an easy process, and I will make sure to pass that along.

Best,

Sara

[Guest]

Justine....I have some information for you, and if anyone else has a problem maybe this will save some time. If anyone is having a difficult time finding a number to call, this is the corporate information:

Corporate headquarters

Adobe Systems Incorporated

345 Park Avenue
San Jose, CA 95110-2704
Tel: 408-536-6000
Fax: 408-537-6000

I did write to the BBB and this was my letter explaining what happened...Good luck to all that experiences this problem:

I purchased the Adobe pdf converter on 2-3-15. This product allows you to convert pdf files into Word files with a couple of clicks of the button. The first day I ordered it, it worked perfect. Couldn't have asked for better.  The next time I tried to use it, about a week later, it wouldn't let me convert. I got online and tried fervently to get an answer.  I could not find a phone number anywhere on their site. Apparently this product doesn't allow customer service phone calls. You can chat online or go to a discussion board to hopefully get your answer.

The discussion board that I posted my questions had several people with the same problem as I was having and they weren't able to get any help either.

I am a professional. I work in a medical clinic and also work as an admin assistant at a community college in the nursing department. I work six days a week...I do not have time to access a web site and go page to page to page, getting frustrated as there isn't any answer you can find.  It is also very discouraging, as the product worked so well the first time, but now it doesn't.

I did try chatting with an Adobe representative online, as that was one of the few options, and literally waited for two hours and had to give up.  This is just not acceptable.  This is a huge company that has some of the worse customer service I have ever dealt with.

After weeks of trying to find a resolution, I finally found their corporate office's number and spoke to someone that told me the product I paid for was an online service only.  Basically I could not call and get help from anyone and I was left with what I had been trying to resolve for weeks online. I finally had it and said I wanted my money back.

His name was Tariq and at least he put me through to their billing department with no problems.

I finally spoke to Sudesh in billing, and he found my payment after I gave him all the details and charge information. He said he would process the credit to my account which would take 5-7 business days.

[justinec25810629]

That's not much help if you live in Australia.  The Australian contact number was never answered.  I've cancelled, but still no refund in my bank.

[CtDave]

Wrong user forum.

For the online subscription services such as ExportPDF you want to visit:

Adobe Acrobat.com Services

Be well...