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How do I find how much storage remains in my Document Cloud?

Explorer ,
Jan 14, 2017 Jan 14, 2017

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I can see it for Creative Cloud, but not Document Cloud.

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correct answers 1 Correct answer

Adobe Employee , Jan 05, 2022 Jan 05, 2022

Hello,

 

Thank you for reaching out.

 

Now, you may check the Document Cloud storage information on the Acrobat account online.

Open the Acrobat Online account using the following link: https://acrobat.adobe.com

and go to Documents. There you may check the total and used storage information at the bottom left corner of the screen.

 

Hope the information helps.

 

Thanks,

Meenakshi

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Adobe Employee ,
Jan 14, 2017 Jan 14, 2017

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Hi Sean.krauss,

For Adobe Acrobat DC subscription, the storage you get is 20 GB and to check the same, you may open the application>Home>Document Cloud, you will be able to see all the files in there along with the dates when they have been added and the file size.

Let me know if you still need help with this.

Thanks,

Supriya

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Explorer ,
Jan 15, 2017 Jan 15, 2017

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Supriya,

Thank you for your response.  However, I don't think this answers my question.

I want to know how much room I have left.

So, I understand I get 20 GB, and that I can see the size of my files, which are organized into folders.  However, I cannot see the total size of my hundreds of files, or even the sum total of the size of files in folders.

Is your suggestion that I manually add up the file size of every document in my Document Cloud, then subtract the sum from 20 GB?  That seems pretty unreasonable.

Does DC not have a way to check this automatically?

Thanks again for your response.

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Adobe Employee ,
Mar 22, 2017 Mar 22, 2017

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Hi All,

Sadly, we currently do not display the storage usage information for Document Cloud.

You may request for the same by filling the form in the link below:

Feature Request/Bug Report Form

Let us know if you need any other help with the application.

Thanks,

Supriya

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Explorer ,
Mar 22, 2017 Mar 22, 2017

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Thank you for the response.

I sort of want to request the feature, but I'm also sort of hoping that it doesn't exist because Adobe is just saying 20GB without actually putting any sort of actual limit in place for whatever reason.  That's my hope. 

Thanks again!

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New Here ,
Mar 10, 2017 Mar 10, 2017

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I am simply repeating the original question since it was not answered.  Where can you view your storage usage percentage?

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New Here ,
Jan 05, 2022 Jan 05, 2022

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The storage allocation is 2GB, not 20GB.

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New Here ,
Jan 05, 2022 Jan 05, 2022

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I meant for the free storage, not subcription/paid storage.

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Hello,

 

Thank you for reaching out.

 

Now, you may check the Document Cloud storage information on the Acrobat account online.

Open the Acrobat Online account using the following link: https://acrobat.adobe.com

and go to Documents. There you may check the total and used storage information at the bottom left corner of the screen.

 

Hope the information helps.

 

Thanks,

Meenakshi

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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Thanks, but that's not working for me. I can see all of my documents, but the storage information on the bottom left just isn't there. 
I'm using an iPad running the latest iOS, & have tried both mobile & desktop websites. 

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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Sorry, that didn't sound very polite, let me try again!

Thanks for your reply MeenakshiNegi, it's very helpful but it's just not working for me. 

Any other suggestions?

Thank you.

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New Here ,
Mar 19, 2017 Mar 19, 2017

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I have the same unanswered question. This is way harder to find out than I thought it would be.

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New Here ,
Dec 17, 2019 Dec 17, 2019

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New Here ,
Apr 10, 2020 Apr 10, 2020

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I think the link for assets.adobe.com works only for Creative Cloud. Is there a similar thing for Document Cloud?

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New Here ,
Jul 08, 2020 Jul 08, 2020

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For me it works correctly ("XXXmb" used is displayed in the left bottom corner)

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Explorer ,
Aug 22, 2020 Aug 22, 2020

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I can see the XXXmb in Creative Cloud, but not Document Cloud.

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Explorer ,
Aug 22, 2020 Aug 22, 2020

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I still see no way to do this.  I definitely have waaaay over the limit saved in there.

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Community Beginner ,
Aug 23, 2020 Aug 23, 2020

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Thank You fuminari!!

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New Here ,
Mar 21, 2022 Mar 21, 2022

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open the application>Home>Document Cloud

source

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Tried it on my laptop & there it was. So just not quite so compatible with the mobile version. 
Thanks for your help. 

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Explorer ,
Mar 28, 2022 Mar 28, 2022

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LATEST

Wow--this ticket has been on a journey!  

 

Thank you, Meenakshi, for letting us know that this has been resolved.

 

Sean

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