How do I get doc to convert when it kicks me back to purchase page?

[marjorieh1830]

I bought the low-cost version of PDF converter a few weeks ago, which has worked in the past, but now when I download a PDF and click on 'convert' it kicks me back to the purchase page. I'm running Windows 10 and need to know how to get this to work.

Marjorie

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html