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How do I manage my account. I wish to stop auto renewal.

New Here ,
Apr 07, 2015 Apr 07, 2015

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How do I stop auto renewal?

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correct answers 1 Correct answer

Apr 08, 2015 Apr 08, 2015

Hi rangsridhar,

I understand your concern & I will guide you in the right direction.

Please follow the steps in this KB Doc. Turn off auto-renewal for your subscription

This will probably resolve your issue.

In case you still experience any issue, please let us know. We will be more than happy to help you.

Regards,

Aadesh

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Apr 08, 2015 Apr 08, 2015

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Hi rangsridhar,

I understand your concern & I will guide you in the right direction.

Please follow the steps in this KB Doc. Turn off auto-renewal for your subscription

This will probably resolve your issue.

In case you still experience any issue, please let us know. We will be more than happy to help you.

Regards,

Aadesh

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New Here ,
Mar 27, 2021 Mar 27, 2021

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Hello, I need to closing my account as soon as possible please.

I have be chanrging money every month and I'm not using the sereive.

Can you please email the conformation with closing my account. many thanks 

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Community Expert ,
Mar 28, 2021 Mar 28, 2021

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This is not Adobe Support. You should contact Adobe directly for help with this issue:
https://helpx.adobe.com/contact.html
https://helpx.adobe.com/contact/phone.html

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New Here ,
Sep 07, 2021 Sep 07, 2021

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You can't turn off auto-renew due to questionable practices by Adobe. I'd expect a class action suit in the EU at some stage. 

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New Here ,
Dec 04, 2021 Dec 04, 2021

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This seems like a great suggestion - there's no way to see my renewal date and no way to pre-emptively cancel. Adobe is beginning to piss me off too often.

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Hello,

 

Sorry for the delay in response.

 

You may check your active plans and related information via the Adobe account. Please open this link https://account.adobe.com/ and sign in using your Adobe ID (email address) and password. There you may check your plans under the Plans and payment tab.

For more information, please refer to the following help document: https://helpx.adobe.com/manage-account.html

 

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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