How do I upgrade my subscription?

[jamesw56230108]

I'm unable to upgrade my subscription from Adobe Acrobat Reader DC to Adobe PDF Pack.  I've made two attempts and receive a response that I should try again in 30 minutes, which I did. 

[AnandSri]

Hello jamesw56230108

We apologize for the inconvenience caused, as per the description above, you are not able to purchase the Adobe ExportPDF service, Is that correct?

The record shows that you subscribed to Adobe ExportPDF service on your current Adobe ID, but now it is canceled. You may resubscribe the service through Export PDF to Word or Excel online | Adobe Export PDF on a different browser like Chrome, or Firefox, or Safari.

You may also refer to FAQ | Adobe Export PDF, Document Cloud

If you want to check the status of the current subscription, refer to Manage your Creative Cloud membership  Or contact the Adobe support through https://helpx.adobe.com/contact.htmlhttps://helpx.adobe.com/in/contact.html

I have also shared the direct contact details via private message, please check your email inbox.

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.