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How do I use my subscription on my new computer? I have Adobe PRO

New Here ,
Oct 26, 2021 Oct 26, 2021

How do I use my subscription on my new computer? I have Adobe PRO that I purchased a few years back. I don't have a download key or anything. 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

Hello,

 

Sorry for the delay in response.

 

We have checked your account using the email address used to sign in here in the community.

You have Acrobat 11 license which is an old and unsupported version. As you are looking for the installer, you may check your Adobe account if the installer is available. Please use the steps provided under "If you purchased from Adobe.com or registered your product" in the following help document: https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

Hope the information helps.

 

Thanks,

Meenakshi

 

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LEGEND ,
Nov 01, 2021 Nov 01, 2021
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But... Acrobat 11 isn't a subscription. What is the subscription that you pay? 

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