• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

how long does it take for your plan to take action?

New Here ,
Mar 04, 2018 Mar 04, 2018

Copy link to clipboard

Copied

I purchased a basic plan. I just want to combine 2 adobe documents but it says my plan will take action shortly... how long will this take?!

Views

77

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 05, 2018 Mar 05, 2018

Hello Meaganl,

We apologize for the inconvenience caused, as per the description above, you are not able to combine documents, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, please try combining the PDF files using the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using the free desktop version of Adobe

...

Likes

Translate

Translate
Adobe Employee ,
Mar 05, 2018 Mar 05, 2018

Copy link to clipboard

Copied

LATEST

Hello Meaganl,

We apologize for the inconvenience caused, as per the description above, you are not able to combine documents, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, please try combining the PDF files using the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using the free desktop version of Adobe Reader and get the error message, please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates and install them, and reboot the machine and try combining the files.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources