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How long does it take to change plans?

New Here ,
Feb 13, 2018 Feb 13, 2018

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I signed up for Adobe PDF Pack to be able to edit pdf files. Then I saw a notice that I needed Acrobat DC to edit PDF files. So I changed subscription to PDF Standard DC and received a confirmation. How long does it take to complete the change? Will I receive download instructions?

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Adobe Employee , Feb 13, 2018 Feb 13, 2018

Hello garyj36576953

As per the description above, you have placed an order of Acrobat Standard DC so that you can edit the PDF files but it's not reflecting in your Adobe account, Is that correct?

I have checked the records and found that you are subscribed to Adobe PDFPack services only on your current Adobe ID. And there are no details of a new transaction for Acrobat Standard DC on your current Adobe ID.

If you have placed the order on the same Adobe ID, it may take up to 24 hrs to process the

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Adobe Employee ,
Feb 13, 2018 Feb 13, 2018

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Hello garyj36576953

As per the description above, you have placed an order of Acrobat Standard DC so that you can edit the PDF files but it's not reflecting in your Adobe account, Is that correct?

I have checked the records and found that you are subscribed to Adobe PDFPack services only on your current Adobe ID. And there are no details of a new transaction for Acrobat Standard DC on your current Adobe ID.

If you have placed the order on the same Adobe ID, it may take up to 24 hrs to process the order and reflect under your Adobe account. You can check the details under Plans and Products on Adobe.com or can refer to Manage your Creative Cloud membership  Link: https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html#view-upgrade-change

Once the order is confirmed, you can download Acrobat standard from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

You may also contact the Adobe support team for assistance on the new order placed Contact Customer Care Link: https://helpx.adobe.com/contact.html

I have also shared the direct contact details of Adobe support team via private message, please check your email inbox.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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