how many files can I send?

Report · Jul 12, 2014

I'm a member but when I tried uploading files to send to someone, a pop up message stated that I need to upgrade since I'm sending more than 50 files. When I signed up for this membership (paid membership), it did not say that I have limitation other than I can use up to 20 GB of data. I didn't sign up for Adobe Send. I'm a 2-year member with Adobe SendNow.

When did this limitation take effect? Why wasn't I notified when you switched from adobe SendNow to Adobe Send?

Thanks,

Ibrahim Saleh

asaleh@ep2.com

Report · Jul 13, 2014

Hi sale0048,

Adobe SendNow is still transitioning to Adobe Send, and the two services will coexist until that transition is complete. While there is a 50-file limit for Adobe Send, you should still be able to log in directly to Sign in or create an account | Adobe SendNow and send as many files as you need, up to that 20 GB limit.

I believe that Adobe SendNow subscribers were sent an email about this transition; but perhaps yours got lost in a Spam folder...

Please let us know if you have additional questions.

Best,

Sara