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How to cancel Export PDF subscription?

New Here ,
May 07, 2018 May 07, 2018

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I'd like to cancel my Adobe Export PDF, Annual‎ membership. When I click "Plans and Products" and "Manage Plan" there is no "cancel membership" option.

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correct answers 1 Correct answer

Adobe Employee , May 24, 2018 May 24, 2018

Hey Alyssemarie,

Sorry for the delay in response.

As shared that the credit card registered in the account has been expired. So the notifications for the subscription's renewal will automatically stop after the 30-days (starting from the day it stopped).

Regards,

Akanchha

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Adobe Employee ,
May 07, 2018 May 07, 2018

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Hi Alyssemarie,

We have checked your account information and found that the subscription (Export PDF) registered to your account is no longer active.

As subscription's status is not active, so that is the reason you are unable to cancel it.

As its a billing concern, and this is an open public forum, we request you to contact to our billing support team via chat support Contact Customer Care .

To reach out follow the steps suggested in similar discussion here- Can I get a refund for my pdf pack

Hope this helps.

Regards,

Akanchha

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New Here ,
May 07, 2018 May 07, 2018

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My credit card expired and I no longer require your services. How can I stop notifications about a service I do not want?

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Adobe Employee ,
May 24, 2018 May 24, 2018

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Hey Alyssemarie,

Sorry for the delay in response.

As shared that the credit card registered in the account has been expired. So the notifications for the subscription's renewal will automatically stop after the 30-days (starting from the day it stopped).

Regards,

Akanchha

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Community guidelines
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