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how to combine more than 12 files

New Here ,
Aug 07, 2018 Aug 07, 2018

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Hi there,

I just purchased Pdf pack to combine pdf's so I can print them all at once. This said, it sounds like there is a maximum of 12 files that can be combined at once, which to my knowledge was not indicated in the specs.

Hence, I have two questions:

1 - Is it possible to combine more than 12 files with adobe?

2 - If not, where can I ask for a refund? It feels like there is no contact information?

Thank you,

Guillaume

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correct answers 1 Correct answer

Adobe Employee , Aug 07, 2018 Aug 07, 2018

Hi Guillaumel,

Yes, this is correct that with the subscription of Adobe PDF Pack there is a limitation to the combine pdf files. You can not combine more than 12 pdf at once.

There is a workaround that you can follow to get your work done and combine more than 12 files at a time.

1- As there isn't any restriction with the size of the file, so you can add 12 files at a time which would become 1-file after combining it. Then that set of combined files can be added with another files to make a bund

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Adobe Employee ,
Aug 07, 2018 Aug 07, 2018

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Hi Guillaumel,

Yes, this is correct that with the subscription of Adobe PDF Pack there is a limitation to the combine pdf files. You can not combine more than 12 pdf at once.

There is a workaround that you can follow to get your work done and combine more than 12 files at a time.

1- As there isn't any restriction with the size of the file, so you can add 12 files at a time which would become 1-file after combining it. Then that set of combined files can be added with another files to make a bundle of 12 pdfs.

2- If you still would like to cancel the subscription then you can refer to following steps-

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Hope this helps.

Regards,

Akanchha

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New Here ,
Sep 10, 2018 Sep 10, 2018

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What a hassle Adobe.  Limiting to 12 files is a real negative for workflow.  Very dissapointing.

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