How to get the refund for subscription cancellation?

[michellem76096919]

Has anyone else had problems with Adobe taking money from their account after cancelling a subscription?

[AkanchhaS · Accepted solution]

Hi Michellem,

Sorry to hear about the inconvenience caused.

We see that your subscription has been terminated, and for any billing concern or subscription refund we request you to please contact to our customer care billing team via chat support.

As this is an open forum, so billing and payment information cant be disclosed here for security reasons.

Contact Customer Care

Regards,

Akanchha

[michellem76096919]

Thank you. I have already contacted them and they were less them helpful but I will try once more.

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Original Message----

[Brucejp]

yes and it is hard to get to a person about it.

[Meenakshi Negi]

Hi Brucejp,

Please try to contact support via the number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

Hope the information helps.

Thanks,

Meenakshi