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How to get the refund for subscription cancellation?

New Here ,
Jan 21, 2018 Jan 21, 2018

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Has anyone else had problems with Adobe taking money from their account after cancelling a subscription?

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correct answers 1 Correct answer

Adobe Employee , Jan 22, 2018 Jan 22, 2018

Hi Michellem,

Sorry to hear about the inconvenience caused.

We see that your subscription has been terminated, and for any billing concern or subscription refund we request you to please contact to our customer care billing team via chat support.

As this is an open forum, so billing and payment information cant be disclosed here for security reasons.

Contact Customer Care

Regards,

Akanchha

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Adobe Employee ,
Jan 22, 2018 Jan 22, 2018

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Hi Michellem,

Sorry to hear about the inconvenience caused.

We see that your subscription has been terminated, and for any billing concern or subscription refund we request you to please contact to our customer care billing team via chat support.

As this is an open forum, so billing and payment information cant be disclosed here for security reasons.

Contact Customer Care

Regards,

Akanchha

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New Here ,
Jan 26, 2018 Jan 26, 2018

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Thank you. I have already contacted them and they were less them helpful but I will try once more.

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Original Message----

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New Here ,
Jun 29, 2022 Jun 29, 2022

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yes and it is hard to get to a person about it.

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Adobe Employee ,
Jun 30, 2022 Jun 30, 2022

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Hi Brucejp,

 

Please try to contact support via the number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

Hope the information helps.

 

Thanks,

Meenakshi

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