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I am getting errors and there is no support online on weekends?

New Here ,
Mar 28, 2021 Mar 28, 2021

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I am not able to request documents to sign and the support isn't available on chat during the weekend? I tested on different browsers, the error is different, but it doesn't work

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Fill and sign

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New Here ,
Mar 28, 2021 Mar 28, 2021

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Just to add the unavailability of the support chat.

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Adobe Employee ,
Mar 29, 2021 Mar 29, 2021

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Hey JZamboni!

 

Thank you for reaching out and sorry for the delay in response.

 

As you are receiving the error message when trying to send the document, please ensure that you are not exceeding the file size or page limit for the document. To check the transaction limits, refer to this help document: https://helpx.adobe.com/sign/using/transaction-limits.html

Clear cache and cookies for the browser. Try sending documents using the alternate browser or the new incognito window in the Chrome browser.

 

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

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New Here ,
Mar 29, 2021 Mar 29, 2021

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It started to work after a couple of hours. I used the same document as before and it failed since the first try.

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