If you are getting error message related to conversion failure, then check with different web browser.
Also, turn the antivirus off (if any) for a while and check back.
[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]