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I am not able to print the PDF files that I would like to when I get them emailed.

New Here ,
Mar 19, 2018 Mar 19, 2018

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I would like a refund please.

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correct answers 1 Correct answer

Adobe Employee , Mar 26, 2018 Mar 26, 2018

Hi Garyw,

Sorry to hear the inconvenience caused to you. 

As mentioned by TestScreenName above, to print any pdf document you do not require any subscription. That can be done using free desktop application Adobe Reader DC.

You have subscribed for the Adobe PDF Pack which is an online service, that can be accessed via https://cloud.acrobat.com/exportpdf  and using desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions

To see what all can be done with the help of Ado

...

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LEGEND ,
Mar 20, 2018 Mar 20, 2018

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You can print PDF files with the free Acrobat Reader. Did you buy something to do this as well? What?

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New Here ,
Mar 23, 2018 Mar 23, 2018

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Yes I purchased this.

Order number: ADB023720214
Ordered: March 18, 2018
Adobe PDF Pack, Annual
(Other, MULT)
US$69.99 / yr
Subtotal: US$69.99 / yr
Tax/VAT 7%: US$4.90 / yr
Total: US$74.89 / yr

I would Like a refund does not work for me on my computer.

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Adobe Employee ,
Mar 26, 2018 Mar 26, 2018

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LATEST

Hi Garyw,

Sorry to hear the inconvenience caused to you. 

As mentioned by TestScreenName above, to print any pdf document you do not require any subscription. That can be done using free desktop application Adobe Reader DC.

You have subscribed for the Adobe PDF Pack which is an online service, that can be accessed via https://cloud.acrobat.com/exportpdf  and using desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions

To see what all can be done with the help of Adobe PDF Pack you can go through- How to Use Adobe PDF Pack

If Adobe PDF Pack doesn't meet your requirements, and you still want to cancel it. Then you can try the following steps suggested in- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Or try contacting to our support team via chat- Contact Customer Care  they will go ahead and help you further.

Regards,

Akanchha

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